Shipping policy

Shipping Policy

Effective Date: July 26, 2026 | Brand: Velmora

Some Carriers May Not Allow.

  • Some carriers or destinations may restrict or prohibit shipments.
  • We reserve the right to cancel or refund any order that cannot be shipped due to carrier or regulatory restrictions.
  • International customers should verify local import rules for products prior to placing an order.

⚙️ Order Processing

  • Orders are processed Monday–Friday (excluding public holidays).
  • Standard processing takes 1–3 business days after payment confirmation.
  • During peak periods (holidays/promotions), processing may take up to 5 business days.
  • Confirmation and tracking details are sent automatically.

🌐 International Shipping

  • We ship worldwide, subject to local regulations and carrier availability.
  • International orders typically arrive in 7–21 business days after dispatch.
  • Customers are responsible for all customs duties, taxes, and local import charges.

📍 Tracking & Address Updates

  • Tracking numbers are issued via email once shipped. Please allow 24–48 hours for stats to update.
  • Shipping address changes can only be made before dispatch. Contact support immediately if updates are needed.

📦 Handling Delivery Issues

  • Incorrect Address: Re-shipping orders returned due to incomplete addresses will incur additional delivery fees.
  • Lost or Damaged Packages: Report lost or damaged orders within 7 days of the expected delivery date with photo evidence for replacement or refund processing.
  • Refused or Unclaimed Packages: Returned packages refused upon delivery will be refunded minus all original and return shipping charges.

☎️ Contact Customer Care

Email: support@velmora.com | WhatsApp: +92 370-4640009

The Velmora Team reserves the right to update this policy at any time. The version active at order time applies.