Refund policy
Store Policies & Warranty
Everything you need to know about shipping, returns, exchange, and support.
🚨 Important Notice Upon Delivery
- Do not accept if the parcel is damaged, opened, or mishandled.
- Products must not have any scratches or physical damage upon return.
- All original accessories must be present inside the box.
- The box itself must not be damaged.
- The QA department will determine refund or replacement status after inspection.
🔄 Exchange & Replacement
- 7-Day Replacement: No questions asked exchange within 7 days.
- Instant Exchange: Available upon request.
- Software vs. Physical Faults: Report software faults within 7 days. Physical damage reported after 24 hours is eligible for repair only.
- Quality Check: Quality and authenticity are verified upon return before dispatching replacements.
📦 Orders & Shipping
- Free Shipping: Available across Pakistan.
- Delivery Time: 5–6 business days in major cities; 7–8 in other regions.
- Tracking: All orders are trackable with a Z-xxxxx ID via our website tracking portal.
✍️ Order Modification & Cancellation
- Modify or cancel your order within 4 hours of placing it, or prior to dispatch.
- Cancellations are processed within 2 days.
- Approved refunds are processed within 7–10 business days.
🛠️ Warranty, Repairs & Claims
- Damaged/Wrong Items: Must be reported within 24 hours of delivery.
- Repair Turnaround: Fault repairs take 15–20 days. Out-of-warranty repairs are only charged for parts replaced.
📱 App & Tech Support Guidelines
- Companion Apps: Please connect using the correct companion app.
- Charger & Usage: Use the recommended charger only—do not use fast chargers or expose devices to water.
- Health Disclaimer: Health metrics are intended for general fitness and lifestyle tracking only, not for medical diagnosis.
☎️ Need Assistance?
Call us at +92 370-4640009 or reach out via our website WhatsApp widget.
For return tickets and complaints, please submit your request along with an unboxing video via our online portal.
